Ken You brought an outside, objective viewpoint and much needed (and refreshing) candor. In summary you coached us through the sales process and helped us to develop a much better outbound message. We also benefited from your approach at face-to-face meetings. You taught us:
- To ask more questions.
- To slow things down and have a better understanding of our clients needs before moving forward
- To qualify more
- To lay out our policies for prospective clients and to sometimes require a payment up front for engineering services.
- To recognize the importance of the outbound message and to understand that we offer more than just engineering services or technologies. We offer solutions to clients' problems and can help them feel more accomplished by working with us.
- To look at things differently and open our minds to trying new approaches."
David and Lauren Cope, Principals, Engineering Matters
Ken "You brought tasks and accountability to the principals. You helped us most in evaluating our goals and direction as individuals and as a corporation to determine our effectiveness as partners working toward a common goal. You helped me overcome my wondering if you truly did care about us...quickly."
Richard Boccelli, President, A Point Design
Ken "You've have really helped me not feel as though I am on an island by myself."
Henry Arnaudo, President, HPA Design
"You are an excellent professor, excellent mentor, fabulous ideas, patient, very thorough, get to the point and find solutions. I'm so glad I found you."
Lauri Brada, Vice president of Business Development, XCU Capital
"What we have taken to heart...not jumping to do the proposal, when we have a meeting, we are always looking for the next step, we are able to ask the tougher questions, we've learned how to be in control of a sales meeting without it being so obvious. We should do more role playing."
Brent Maugel, President, Maugel Architects... Dan Barton, Senior Project Manager, Dir. of Business Development, Maugel Architects
"Ken's challenges to our old way of doing business have helped us refocus the company's marketing and sales efforts. We've used Ken's advice and suggestions verbatim and it works. When he initially called, he got in and talked to me. So it does work."
Nancy and Charles Dolgin, President and Vice President, New England Medical Billing
"A lot of what you taught me has significantly helped us grow our business. Most importantly, it has given us the strength to walk away from bad business."
Robert Fields, President, Commonwealth Creative Associates
"It's been unbelievable. I credit a lot of what we are doing to your input."
Fred Ciampa, Frederick A. Ciampa, Certified Public Accountants
"You helped me understand the sales exchange in a way I had totally missed before which put me in a more advantageous position. The results have been demonstrable with both existing and new clients."
Mark Dooling, Dooling+Company Architects Inc.
"I would recommend Ken to any business owner that understands the importance of a disciplined sales approach. He also brings great experience in helping coach your internal sales organization to be more disciplined and effective."
Dan Bowman, Vice President of Sales and Marketing, MASS AV
Call toll free: 877-845-8849
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